No Hassle Returns

We want you to be happy with your purchase, so we make it simple to return something that is not quite right.  We truly care about our customers and will go out of our way to ensure you are completely satisfied.

• We will take back any item, for any reason within 30 days of the invoice date at our expense – No Hassles, No Questions, No Re-stocking fees.  Our only exclusion to this are custom items in which we go through a rigorous approval process when you place the order. 
• No Hassle Returns must be done through our returns portal link below to qualify. Returns processed manually by phone or email may not qualify for our No Hassle Return Policy.
• Refunds will be given when the return shipment reaches our warehouse and we will reach out to you to confirm your return.
• Return labels are generated automatically through our No Hassle Returns Portal – instantly print a return label for your shipment. 
• Please note that for oversized boxes we cannot refund the original shipping costs and you will still need to pay original shipping.
• If you are returning something after 30 days, returns are subject to manufacturer re-stocking fees and you are responsible for shipping it back.  Items received after 30 days are only given account credit with Par West, we cannot refund money on items that are past our 30 day policy.
• All products we sell are covered under their respective manufacturer’s warranties.  If you feel you have a warranty issue – reach out to us and we will help you work it out with the item’s manufacturer.
• Questions, issues, or got something more complicated?  No problem, just email websales@parwest.com and we will get right back to you with an answer.