Par West Customer Portal Support & Tutorials
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Customer Portal

Your Par West account. One easy starting point.

Use your Par West account dashboard to reach the tools you need. Review orders, invoices, account information, payment options, support resources, and more.

Open My Account Explore Tutorials
Portal at a Glance

Everything you need for day-to-day account service.

Start with the area you need. Each section below connects directly to the relevant training so you can move from “what can I do?” to “show me how.”

Orders & Reorders

Review previous orders, track shipments, inspect order details, view quotes, and find the records you need.

View order tutorials →

Invoices & Payments

Find open invoices, review balances, make payments, and manage payment methods for open-account activity.

View billing tutorials →

Account Management

View and update account information, change your password, and keep the details associated with your Par West account current.

View account tutorials →

Returns

Review return activity and use your account tools to keep service-related information easier to find.

View support tutorials →
Easier

Manage everyday account needs without starting from scratch.

Faster

Get to orders, invoices and account information with fewer steps.

Clearer

See important account activity in one organized experience.

Connected

Move from purchasing to billing and service with better continuity.

See What You Can Do

Get familiar with the portal before you dive in.

A quick visual orientation makes it easier to recognize the screens and tools shown in the step-by-step tutorials below. Click any screenshot to view it larger.

Find orders & track shipments

Review previous orders, filter history, open order details, and access shipment tracking.

Learn about orders →

View invoices & manage payments

Find invoices and balances, open invoice details, and follow the payment process when needed.

Learn about billing →

Keep service activity organized

Use portal tools to keep account-related service information easier to review and follow.

Learn about service tools →
Popular Customer Journeys

Start with what you’re trying to accomplish.

The portal is easier to learn when the training is organized around a real task instead of a long list of features.

Getting Started

New to the portal?

Start with account access, then learn where to find and manage your account information.

Start here →
Orders

Need a previous purchase?

Open Order History, find the purchase, review details, and use available shipment information.

Find an order →
Billing

Need to review or pay an invoice?

Find open invoices, open the invoice you need, and follow the payment workflow.

Go to billing help →
Account Service

Need to update account details or your password?

Review your account information, change your password, and learn where payment-method settings are managed.

Manage account →
Tutorial Finder

What would you like to do?

Search by task or filter the training library by topic.

Showing all 10 tutorials.

Video Tutorials & Guides

Learn at your own pace.

Every tutorial includes a video plus expandable written steps and answers to common questions.

Getting StartedVideo · Step-by-step · FAQ

1How To Access The Customer Portal

This video demonstrates how customers can use the Par West SuiteCommerce MyAccount portal to review their past orders, track a shipped package through UPS, and download a PDF copy of their sales order document.

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Step-by-Step Guide

Log In: Head to the main website navigation bar and select My Account.

Go to Orders: Click the Orders menu panel directly from your main customer account page setup dashboard.

Open Order History: Alternatively, select the Orders drop-down arrow option in your left sidebar menu list and choose Order History.

Select Your Order: Scroll through the list until you locate your target purchase item. Click the matching blue order link identifier string (e.g., #SO-PWxxxxxx).

Track Shipping: Look under the shipment details header section and click on the hyperlinked tracking link string to view external carrier progress information.

Get Document Copy: Return to your core dashboard view panel and select the clear button option titled Download PDF located inside your right-side cost summary window module.

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Frequently Asked Questions
Q: Why can't I click on a tracking number line link for my order?
A: If your order status is marked as pending or processing, it hasn't left our warehouse yet. A tracking link appears as soon as the carrier label is scanned.
Q: Where can I print an official invoice statement copy?
A: Click your chosen entry line inside Order History, then look inside the column window module on your right to click Download PDF. This generates an invoice copy.
Billing & PaymentsVideo · Step-by-step · FAQ

2How To Pay An Invoice

This video demonstrates how to process an online payment for an outstanding invoice using the Par West customer portal. It details navigating to your account billing overview, selecting the specific invoice you want to pay, reviewing the summary total, entering your payment card details, and submitting the final payment request.

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Step-by-Step Guide

Go to Account Portal: Select the My Account option at the top center of the website header menu.

Open Financial Dashboard: Click the Invoices & Statements tile located on your dashboard layout grid.

Navigate to All Invoices: Expand the Billing dropdown category on the left sidebar and click Invoices.

Open the Invoice: Click on your specific invoice tracking number link (e.g., #INV-PW254208) to access its line-by-line item view.

Initialize Payment: Click the orange Make a Payment button inside the right-hand panel summary block, verify your open balance, and hit Continue.

Review & Submit: On the checkout layout, highlight your intended payment card, insert your required CVV/Security Number, and click Submit.

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Frequently Asked Questions
Q: Can I use a new credit card that isn't saved to my profile?
A: Yes. On the final checkout screen, click the + Add Card button next to your existing payment choices to input new billing info.
Q: How do I know if my payment successfully went through?
A: Once you click submit, the system processes your card and updates the invoice status on your dashboard from a pink "Pending" label to a green "Paid" label.
Getting StartedVideo · Step-by-step · FAQ

3How To View Your Account Information

This video demonstrates how users can view and update their personal Par West website account information. It walks through clicking My Account, selecting the Account Info card from the dashboard, and viewing or editing editable fields such as First Name, Last Name, Display Name, Email Address, and Password.

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Step-by-Step Guide

Navigate to My Account: Click My Account in the upper-right corner of the site header.

Open Account Info: Click the Account Info card on the Account Dashboard.

Update Profile Information: Edit your First Name, Last Name, Display Name, or Email Address as needed.

Change Password (Optional): Enter your current password and type your new password in the designated fields.

Save Changes: Scroll to the bottom and click save to apply your updates.

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Frequently Asked Questions
Q: How do I change the email address associated with my Par West account?
A: Go to My Account > Account Info, update the Email address field, and save your changes.
Q: Can I change how my name appears on my account?
A: Yes! You can edit your Display Name under My Account > Account Info.
Getting StartedVideo · Step-by-step · FAQ

4How To Change Your Password

This video shows how to change the password for your Par West website account. From My Account, open Account Info, enter your current password and your new password in the designated fields, then save your changes.

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Step-by-Step Guide

Navigate to My Account: Click My Account in the upper-right corner of the site header.

Open Account Info: Click the Account Info card on the Account Dashboard.

Locate the Password Fields: Scroll to the password change section within Account Info.

Enter Your Current Password: Type your existing password in the Current Password field.

Enter Your New Password: Type your new password in the designated new-password fields.

Save Changes: Scroll to the bottom and click Save to apply your new password.

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Frequently Asked Questions
Q: Where do I change my Par West account password?
A: Go to My Account > Account Info and use the password fields on that page.
Q: Do I need my current password to change it?
A: Yes. Enter your current password, then enter your new password in the designated fields and save your changes.
Billing & PaymentsVideo · Step-by-step · FAQ

5How To View Your Open Invoices

This video demonstrates how to find and review invoices within the Par West customer portal. It walks through accessing the account dashboard, navigating to the specialized invoice management view, selecting a specific statement, and checking itemized breakdowns like totals, quantities, and terms.

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Step-by-Step Guide

Access Account Controls: Click on the My Account portal option positioned centrally inside the upper-tier website header area.

Open Invoice Workspace: Select the dedicated Invoices and Statements square menu layout block on the dashboard panel.

Navigate directly to Invoices: Look left toward the Account Services menu, expand the Billing parent folder item, and choose Invoices.

Select Target Statement: Browse through your main tracking spreadsheet entries and click on your target entry link inside the Invoice No. table column.

Review Balances & Options: Read through individual line items or use the right-side control choices to make payments, export PDF versions, or file a formal return request.

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Frequently Asked Questions
Q: Can I obtain a copy of my itemized statement to print out or file?
A: Yes! Once you click on an individual statement number to load its full view, use the gray Download as PDF command button positioned on the right-hand totals menu card.
Q: How can I look for entries that have already been settled vs. those still waiting for payment?
A: On your main Invoices grid table layout, toggle your views directly using the filtering parameters or sort files using the dynamic Status headers on the screen.
OrdersVideo · Step-by-step · FAQ

6How To View Your Order History

This video demonstrates how to navigate the customer portal to access your complete historical order records. It covers entering your personal account space, opening the interactive orders dashboard, and utilizing the record index to view specific transaction summaries, tracking statuses, and detailed itemized receipts.

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Step-by-Step Guide

Access Your Profile Area: Click the My Account option positioned at the top center of the primary website menu banner.

Open the Order Directory: Choose the red Orders tile located on your main account dashboard grid layout.

Browse Your History: Use the interactive Order History table log to view your overview records, sort data, or verify active shipment statuses.

Examine a Specific Order: Click on any unique blue tracking number link (e.g., #SO-PW241818) to access its line-by-line item layout view.

Optional Document Export: If you require an external record copy, look to the right summary panel block and click the gray Download PDF button.

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Frequently Asked Questions
Q: Can I filter my order history table to look up a purchase from last season?
A: Yes. Use the From / To date fields located right above your main history table grid to input a specific search window range.
Q: What do the different status labels mean in my history list?
A: "Pending Fulfillment" indicates the warehouse team is currently packing your items, while "Closed" or "Billed" means the order has been completed and fully processed.
OrdersVideo · Step-by-step · FAQ

7How To View Your Quotes

This video walks through how to access and review your active project quotes within the portal. It covers navigating to your account services page, selecting the specific quote you want to view, reviewing its itemized summary details, and demonstrates the additional option to open a downloadable, print-friendly PDF copy of the document.

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Step-by-Step Guide

Enter Your Personal Workspace: Click on the My Account text anchor shortcut located at the top center of the website menu banner.

Open Your Estimations Grid: Choose the Quotes tile block located along the bottom row layout selection items on your account dashboard.

Browse History Records: Look through the Quotes table overview to check status metrics, total estimation values, and pending expiration dates.

Examine Quote Data Details: Click on any specific blue identification number tracking link (e.g., #QUO03887) to view the line-by-line product and pricing overview.

Optional Export Capability: If you need a formal offline copy, look to the right summary dashboard column and select the gray Download PDF button to view, print, or save a hard copy layout.

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Frequently Asked Questions
Q: Can I use the portal to search for an estimation quote from previous seasons?
A: Yes. Your history page logs active estimates, and you can sort or filter historical files by using the structural column sorting filters at the top of the grid.
Q: Will viewing or downloading a PDF lock me into purchasing those components?
A: No. Downloading the PDF only generates a clean copy of your current estimate parameters for your internal record keeping or project submittals.
Returns & SupportVideo · Step-by-step · FAQ

8How To View Your Returns

This video walks through how to access and review active product returns within the online portal. It covers navigating to your account services dashboard, selecting the specific return item you want to view, checking the status of your refund or credit, and demonstrates the additional option to open a downloadable, print-friendly Return Authorization PDF.

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Step-by-Step Guide

Enter Your Personal Workspace: Click on the My Account text anchor shortcut located at the top center of the website menu banner.

Open Your Returns Grid: Choose the Returns/Status tile block located along the bottom row layout selection items on your account dashboard.

Browse History Records: Look through your spreadsheet list overview to check status metrics (such as Refunded, Closed, or Pending Receipt) and overall return values.

Examine Return Data Details: Click on any specific blue identification number tracking link (e.g., RMA#1007343) to view the line-by-line product and authorization overview.

Optional Export Capability: If you need a formal offline copy to include inside your shipping box, look to the right summary dashboard column and select the gray Download PDF button to view, print, or save a hard copy layout.

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Frequently Asked Questions
Q: Can I use the portal to search for a return tracking profile from previous seasons?
A: Yes. Your history page logs past returns, and you can sort historical files by using the structural "Sort by Date" dropdown filters at the top of the grid.
Q: Will viewing or downloading a PDF lock me into returning those components?
A: No. Downloading the PDF simply generates a clean copy of your current authorization parameters for your internal record keeping or physical shipping attachments.
Billing & PaymentsVideo · Step-by-step · FAQ

9How To Add An Open Account Payment Method

This video demonstrates how customers can save a credit or debit card specifically for settling open account balances. It shows how to access payment settings from the Account Dashboard tile or through Account Info > Open Account Payment Methods in the left navigation, then walks through the Add Card modal.

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Step-by-Step Guide

Navigate to My Account: Click My Account in the main site header.

Access Payment Settings: Click the Open Account Payment Methods tile on the Account Dashboard, or expand Account Info in the left menu and select Open Account Payment Methods.

Open the Add Card Modal: Click the + Add Card button to launch the Add Credit Card pop-up.

Enter Card Details: Fill in the card number, expiration date, and name exactly as it appears on the card.

Save the Card: Optionally check the box to make it your default credit card, then click Add Card.

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Frequently Asked Questions
Q: Is this payment method used for regular online orders?
A: No. Cards saved under Open Account Payment Methods are specifically for internal open account balances and invoices. Standard web order cards are managed under Website Payment Methods.
Q: Can I set a default card for open account balances?
A: Yes. Check Make this my default credit card when adding the card, or update your selection later on the Open Account Payment Methods page.
OrdersVideo · Step-by-step · FAQ

10How To View Order Details

This video demonstrates how customers can open a specific order from Order History to review itemized line items, shipping dates, tracking links, payment method details, billing information, and downloadable PDF records.

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Step-by-Step Guide

Navigate to My Account: Click My Account in the top navigation bar.

Enter the Customer Portal: On the Account Dashboard, click the Orders card.

Open Order History: Once inside the portal, use Orders > Order History in the left menu any time you need to return to the list.

Select an Order: Click the blue order number link for the purchase you want to review.

Review or Export: Check item details, tracking numbers, shipping dates, billing information, or click Download PDF to save a copy for your records.

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Frequently Asked Questions
Q: How can I print or save a PDF copy of my order details?
A: Open the order detail view by clicking the order number link, then click Download PDF in the right summary panel.
Q: Can I reorder items directly from an old order detail page?
A: Yes. If an item is currently available, you can reorder it or request a return directly from the order detail screen.

Still need help?

Our team is available if you can’t find what you need in the training library.

Call 833-232-3365 Contact Support
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